Account deletion request
This page lets you request deletion of your EFlash Sticker app account and associated account data.
If you still have access to the mobile app, you can also use the in-app account deletion path from the account settings area.
How to request deletion
- Send your request to contact@eflash.app.
- Use the subject line Account deletion request - EFlash Sticker.
- In your message, include the email address used with your app account, or explain that you used Google sign-in.
- If needed, we may ask for limited information to verify account ownership before processing the deletion request.
What is deleted
- Your app account and associated authentication record.
- Associated profile, preference, and account data that is under our control and linked to that app account.
- EFlash digital pack entitlements and purchase-validation records linked to that account, except limited records that must be retained as described below.
- The local EFlash catalog, personal packs, and related app data that the completed in-app deletion flow can remove from the device.
Purchased packs and restoration
Deleting the EFlash account removes the EFlash rights associated with that account. You will no longer be able to restore its purchased packs through EFlash, including after reinstalling the app or creating a new account.
Account deletion is not a refund request and does not reverse an order. If you need help with a purchase or cannot complete the in-app deletion flow, contact us before deleting the account.
Google Play and future subscriptions
Google Play keeps its own purchase and payment history under Google's policies. Deleting your EFlash account does not delete that separate history.
No EFlash subscription is currently offered. If one is offered in the future and you subscribe, deleting the EFlash account will not cancel it. You must cancel it separately from the subscriptions area of your Google Play account to stop future renewals.
Local and exported content
The app attempts its local cleanup after account deletion is confirmed. If local cleanup cannot finish, clear the app's storage or uninstall the app, and contact support if you still need help.
Copies already inserted, downloaded, or shared with another application are outside the EFlash account. Deleting the account cannot remotely retrieve or erase those external copies.
What may not be deleted immediately
- Information we must keep for security, fraud prevention, or legal compliance.
- Google Play purchase and payment records controlled separately by Google.
- Copies already stored on your device or in a third-party application.
If limited records must be retained for legal, security, or fraud prevention purposes, they are kept only for as long as necessary for those purposes and deleted afterwards.
Processing time
We aim to review and process deletion requests within a reasonable time after identity verification.
Privacy
For more information about how EFlash Sticker handles data, see the Privacy Policy for the app.